CANCELLATION POLICY
Cancellations & Order Changes
A short window to make a change before your order moves into production.
Last updated: October 31, 2026. Our voluntary cancellation window is 60 minutes, provided production has not started. Mandatory consumer rights remain unaffected.
The 60-minute cancellation window
You may request cancellation within 60 minutes of placing your order, provided it has not entered production. The window begins at the order-placement time recorded with your purchase confirmation; it does not restart when an email is opened or a tracking update is issued.
Both requirements apply: your request must reach us within 60 minutes, and production must not have begun at that time. An order can enter production before the hour has passed. After production begins, or after the hour expires, discretionary cancellation is unavailable.
How to cancel
Email orders@feteandkin.com or submit the Contact form immediately. State clearly that you wish to cancel, and include your order number and checkout email. If you want to cancel only part of an order, identify the items and quantities.
We use the timestamp when the request reaches our email system or Contact form, together with production status at that time. You do not need to wait for a reply before the window closes. Keep your sent message or submission confirmation. Adding an item to the bag, closing a browser or leaving a message on social media does not cancel an order.
What happens next
We will check the request against the order and confirm the outcome. Sending a request does not itself change the order status; we will tell you when cancellation has been recorded. If the request meets both conditions, we will cancel the eligible order or items and arrange the applicable refund.
If production had already started when the request arrived, we will explain that the order cannot be stopped under our voluntary cancellation policy. Dispatch is not the cancellation cutoff: an item can already be in production even if no tracking number is visible.
Size, color, artwork and address changes
Check every selection and your delivery address before payment. If you spot an error, contact orders@feteandkin.com immediately using the same 60-minute window. Changes are subject to what can still be altered before production and are not guaranteed.
Where a requested change cannot be made directly but the order remains eligible for cancellation, we can explain cancellation and reordering. Do not place a duplicate order unless you intend to purchase both or have received confirmation that the original is canceled. Address changes after production starts may not be possible, even if the parcel has not yet shipped.
Refunds for accepted cancellations
An accepted full cancellation is refunded to the original payment method, including the shipping amount paid for that order. For a partial cancellation, we will confirm the item refund and any delivery-charge adjustment that applies.
We will confirm when the refund is submitted. Banks and payment providers commonly take 5–10 business days to post a credit, and actual timing may vary. We will never ask for your full card details by email to issue a refund.
Exceptions required by law
This is our voluntary cancellation policy and does not remove mandatory cancellation, withdrawal or other consumer rights. Where local law grants a longer cancellation period or a separate remedy, that protection applies. Made-to-order goods are not automatically treated as legally personalized goods.
An order that arrives damaged, faulty or incorrect is handled under our Returns & Refunds policy, even if it was no longer eligible for cancellation. For assistance, contact orders@feteandkin.com or support@feteandkin.com.
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