Returns & Refunds

How to request help

Contact FETE & KIN LLC at hamzzaa.iqbal@gmail.com with your order reference, the email used for purchase and a description of the issue. For damage, defects or an incorrect item, include clear photographs of the item and packaging. Never email payment-card details.

Damaged, defective or incorrect items

If an item arrives damaged, has a manufacturing or printing defect, or differs from the item ordered, notify us promptly so we can investigate. Keep the item and packaging while the issue is reviewed.

Where a fault or fulfillment error is confirmed, we will explain the appropriate remedy, which may include a replacement or refund, subject to the circumstances and your applicable statutory rights.

Return eligibility

Return eligibility depends on the reason for the request, the item and the terms disclosed when purchasing. Any conditions concerning item condition, personalization, request periods and return costs will be provided before payment.

Do not send an item to a supplier or to an unconfirmed address. Contact us first for the correct instructions and, where a return is required, the appropriate return destination. A return address is not currently published because purchasing has not opened.

Refunds and exchanges

We will communicate the outcome of a reviewed request and the basis for any approved refund. Refunds will normally be issued to the original payment method. The time for a credit to appear depends on the payment provider and bank; we will not describe a refund as completed before it has been submitted.

An exchange is not guaranteed. Where an exchange is unavailable, we will explain any eligible return, replacement or refund option.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Requests cannot be guaranteed once preparation or production has begun. The conditions applying to an order will be made available before that order is placed.

Consumer rights and disputes

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. If you disagree with a decision, reply to the support email with the order details and an explanation so the matter can be reviewed. This does not prevent you from using any dispute or legal remedy available to you.