FREQUENTLY ASKED QUESTIONS
Good questions. Clear answers.
Practical guidance for choosing, ordering, and caring for Fête & Kin apparel.
Ordering
How do I place an order?
Choose a design, garment color, fit, and size on the product page, then add it to your bag. Ordering is not connected in this preview; checkout details will be shown when purchasing is enabled.
Can I change an order?
Contact support as soon as possible with your order number and the requested change. Whether a change is possible depends on how far the order has progressed.
Can I cancel an order?
Contact support promptly with your order number. Cancellation is not guaranteed once preparation has begun, and the available options will be confirmed for your order.
What payment methods will be accepted?
Available payment methods will be displayed at checkout when ordering is enabled. We will not ask you to send payment details by email or through the contact form.
Is checkout secure?
Checkout will use a dedicated payment provider when transactions are enabled. The provider and relevant privacy details will be identified before payment information is collected.
Products & fit
How do I choose a size?
Check the measurements on the product page and compare them with a similar garment that fits well. Our Size Guide explains how regular, relaxed, and oversized silhouettes differ.
Are garment colors identical on every screen?
Screens display color differently, and fabric dye can vary slightly between production runs. Product photography is intended to represent the garment as closely as possible.
Will placement or print appearance vary slightly?
Small placement differences can occur because garments and artwork are finished individually. The overall scale and composition should remain faithful to the product shown.
How should garments be cared for?
Follow the care label and product-specific instructions first. In general, wash gently with similar colors, keep decorated surfaces away from direct heat, and see our Care Guide.
Delivery & support
How can I track an order?
Use the tracking link in your shipping confirmation or enter the order number and checkout email on Track Order once live order services are connected.
When will tracking become available?
Tracking becomes available after the shipment is prepared and the carrier has recorded it. A first scan may take time to appear.
What happens if a package is delayed?
Check the latest carrier scan first. If there has been no meaningful update, contact support with your order number so the shipment can be reviewed.
What should I do if something arrives incorrect or damaged?
Contact support promptly with the order number, a description of the issue, and clear photographs of the item and packaging.
How do I contact support?
Use the Contact page and choose the topic that best matches your question. Verified support details will be published when service details are finalized.
GOOD GIFTS. BRIGHTER BIRTHDAYS.
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